BridgeSpace Tutor FAQ
General Platform Questions
What is BridgeSpace Tutor?
BridgeSpace Tutor is an online platform offering personalized 1-on-1 and group tutoring sessions across various subjects, led by experienced vetted and qualified tutors.
How do I trust a Tutor?
All Tutors are thoughrilly vetted by BridgeSpace Tutors.
How do I sign up for BridgeSpace Tutor?
Students and tutors can sign up by creating an account on our website and selecting either private or group tutoring sessions based on their needs.
What subjects do you offer?
Our Tutors provide a wide range of subjects at different levels, including National Primary, National Secondary, Cambridge Primary, IGCSE, and University, depending on tutor availability.
What age groups do you cater to?
Our platform serves students of all ages, from primary school to adult learners.
How do I choose between 1-on-1 tutoring and group classes?
After creating an account, students can browse categories, subjects, or topics and check tutors' availability. Tutors specify which subjects or topics they offer as 1-on-1 or group classes through their dashboards.
Tutor & Session Questions
How do I find and choose a tutor?
You can browse tutor profiles, review their qualifications, read reviews, and check their availability to select the best fit for your needs.
What happens if my tutor is unavailable?
If your tutor is unavailable, you can reschedule or we can help you find a substitute tutor for that session.
How long are the tutoring sessions?
Session lengths vary based on the tutor's schedule, typically ranging from 30 to 45minutes. The available session lengths will be indicated on the tutor’s profile.
Can I schedule multiple sessions with the same tutor?
Yes, you can book recurring sessions with the same tutor or schedule individual sessions as needed.
How do I schedule or reschedule a tutoring session?
Scheduling is done through the tutor's availability calendar on their profile. To reschedule, you can do so directly through your account or contact our support team.
Pricing & Payment Questions
How much does a tutoring session cost?
Pricing varies based on the tutor and session type (1-on-1 or group). You can view the rates for each tutor on their profile.
Are there any discounts or packages available?
Yes, some tutors may offer package deals or discounts for multiple sessions. This information will be available on the tutor's profile or during checkout.
What payment methods do you accept?
We accept payments via PayPal and Namibian banks only.
Are payments secure?
Yes, we use secure payment methods to ensure that all transactions are safe and protected.
Technical & Support Questions
What technology do I need for a tutoring session?
You’ll need a stable internet connection, a computer or tablet with a webcam, and audio capabilities for video conferencing.
What platform do you use for online tutoring?
We utilize a built-in video conferencing tool on our platform for all sessions.
What should I do if I have technical issues during a session?
Contact our support team via chat or email, and we will assist you as quickly as possible.
How do I contact customer support?
You can reach us via email or phone support during our business hours from 9 AM to 9 PM (Namibia time).
Group Classes Questions
How do group classes work on BridgeSpace Tutor?
Group classes are scheduled based on tutor availability and are designed for students to learn collaboratively in small groups.
What is the maximum number of students in a group class?
This varies by tutor, but typically ranges from 3 to 10 students to ensure quality interaction.
Can I switch from a group class to 1-on-1 tutoring?
Yes, you can switch by booking a private session with the tutor, subject to their availability.