Payment and Refund Policy for BridgeSpace Tutor

LAST UPDATED: 1st February 2024

Payment Policy

  Payment Structure

   - Students pay tutors on an hourly basis for tutoring services.

   - BridgeSpace Tutor retains a commission of 20% from each payment made to tutors.

  Wallet System

   - Both students and tutors have personal wallets within the BridgeSpace Tutor platform.

   - Students must top up their wallets to pay for tutoring sessions.

   - Tutors can withdraw their earnings from their wallets twice a month, with a minimum withdrawal amount of N$250.

  Payment Methods

   - All payments are facilitated through PayPal or Namibian banks.

   Refund Policy

Eligibility for Refunds

   - Students are eligible for a full refund if they cancel their tutoring session at least 24 hours before the scheduled class.

   - Refunds will also be issued if a tutor cancels the session or fails to show up (no show).

Cancellation Fees

   - If a student or tutor fails to cancel a session within the 24-hour window or does not show up, a fee of 45% of the booked amount will be deducted from the payment made.

   - This fee applies to both students and tutors as a penalty for not adhering to the cancellation policy.

Refund Process

   - Refund requests must be submitted through the BridgeSpace Tutor platform.

   - Approved refunds will be processed back to the student's wallet or the original payment method within 5-7 business days.

BridgeSpace Tutor is committed to providing a seamless payment and refund experience for both students and tutors. By using our platform, you agree to adhere to this Payment and Refund Policy. For any questions or clarifications, please contact our support team.